Frequently Asked Questions
Everything you need to know about shopping with Oh Polly AU.
How long does shipping take within Australia?
We offer Standard and Express shipping options. Standard delivery typically takes 3-7 business days, while Express delivery arrives within 1-3 business days depending on your location.
What is your return policy for AU customers?
You can return your items within 30 days of delivery. Items must be in their original condition, unworn, with all tags and hygiene seals still attached.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer. We recommend using a trackable service to ensure your return reaches our warehouse safely.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna for Australian shoppers.
How do I know what size to order?
Every product page features a detailed size guide tailored to our fits. If you are between sizes, we generally recommend sizing up for the best fit.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations.